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Our service and support

Service support employee

Individual project management, professional installation, extensive employee training and comprehensive problem solving for Renal IT solutions

  • One contact partner
  • Full service and support
Man studying at a desk

Planning and projecting

Once a decision is made to deploy TDMS, our project engineers carry out the planning and project management for the system according to the agreed upon requirements. As a result, we take individual requirements relating to the implementation period and when the system should go live into account. A dedicated contact partner is available during the entire project phase.

Clinical staff in training

Installation of the necessary hardware and software

After the completion of the project phase, and once local suppliers have carried out the necessary cabling according to individual specifications, the hardware and software are installed and external medical equipment is connected to the system.


As soon as TDMS goes live, our specially trained software consultants instruct all future users on how to work with TDMS. Further training at a later date is available at any time, of course.

Technical service and support

We provide a comprehensive range of technical services, including a hotline for remote support or onsite service if required.

Additional information relating to multiBic or Calrecia can be found in the critical care section of our product information page.

Adverse Events Reporting 

Adverse events should be reported. Reporting forms and information can be found at or search for MHRA Yellowcard in the Google Play or Apple app store. Adverse events should also be reported to Fresenius Medical Care on 01623 445100.

UK/HEMA/FME/0922/0005 Date of Preparation: November 2022

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